Help when something needs attention.
Choose the channel that fits the issue. For most requests, email gives us the context we need and keeps the history in one place.
If software is unavailable, data appears at risk, or a business-critical workflow has stopped, call us. Where practical, follow up by email with the affected product and a short description so we have the context in writing.
Email support
Good for general questions, non-urgent issues and requests that benefit from a written history.
Phone support
Use the phone for urgent operational issues or when we have asked you to call.
Remote session
Only start remote support when a Codepine team member has asked you to. Never grant access from an unsolicited request.
External download · GitHubReport a security issue
If you believe you have found a vulnerability in a Codepine product or service, please report it privately. Do not include passwords, access tokens or unnecessary customer data.
A little context usually means a faster answer.
- Name the product or page where the issue occurs.
- Describe the last action before the problem appeared.
- Include the exact error message where possible.
- Attach a screenshot only if it does not expose sensitive information.
- Do not email passwords, recovery codes or payment-card data.